The Digital Construction Cluster (Digitaalehituse klaster) has recognized the collaboration between Wenture and AVEO in the “Innovation Project of the Year 2025” competition. Our Land and Spatial Board (MaRu) e-construction platform AI customer support solution was selected as one of the top three finalists.
This marks the third consecutive year that a Wenture project has reached the top tier of digital construction innovation—last year, we took home the title with our PIM system.
While KOKO Architects took first place this year, securing a nomination in such tight competition is a testament to consistent quality. Last year, we solved product data chaos; this year, we took aim at state-level bureaucracy and customer support overload.
The Wenture and AVEO team is proud of the nomination amidst strong competition. Photo: Meeli Küttim
The Challenge: The Need for Immediate, 24/7 Support
The e-construction platform is the heart of the Land and Spatial Board’s (MaRu) information system and the building registry. However, given that the e-construction ecosystem is vast and complex, navigating the various services can be a challenge for homeowners, municipalities, and specialists alike.
Since construction work and paperwork don’t just happen between 9 to 5, there was a clear need for a smart solution available at any moment. The goal was to provide users with reassurance and answers—even on weekends—without placing an excessive burden on officials.
Our goal with AVEO was to create a solution that wasn’t just a “band-aid,” but one that fundamentally transformed the user experience. Thus, the MaRu e-construction platform’s AI customer support was born—an intelligent assistant based on RAG technology (Retrieval-Augmented Generation) and Large Language Models (LLM).
More Than a Chatbot: A Smart Translator and Visual Guide
AVEO and the Wenture team envisioned a highly personalised Agent that really understands the needs of the customers.
Our new solution functions as a personal consultant. It translates complex legalese into human language and—most importantly—guides and teaches the user visually. The AI sends screenshots and direct links, showing exactly where to click.
How Our AI Support Differs from the Rest:
- Precision: Answers are strictly based on official documentation. The solution doesn’t just provide text; it teaches the user—guiding them through map views, building permit applications, and document submission using visual aids.
- 24/7 Availability: Robots don’t get tired or sleep. The service operates around the clock, ensuring support is available outside of standard business hours.
- Continuous Learning: The system analyzes conversations and gets smarter every single day.
The AI support doesn’t give vague answers; it guides the user step-by-step with visuals. www.ehr.ee
The Innovation: A Turnkey Management Environment
Kaspar Triebstok, CTO at Wenture, highlights that the biggest innovation lies in the backend system, hidden from the average user’s view.
“We didn’t build a ‘black box.’ The self-service backoffice we created puts the reins in the client’s hands. The Estonian Building Registry can train the robot, add documents, and analyze conversations themselves, without having to contact a developer for every tiny change.”
This approach aligns with Wenture’s broader philosophy: complex technology must be simple and controllable for the user.
The client self-service environment allows for robot training and analysis without writing a single line of code.
The AI-powered Customer Support Agent also changes how public services are designed. Previously, officials wrote a manual and hoped people understood it. Now, validation happens via the AI Agent. If the AI can clearly convey information based on the instructions, we know the manual works for humans, too.
The Results & Future Outlook
The need for such a digital assistant was critical. In just the first 1.5 months of the pilot project, over 5,400 substantive queries were made to the robot. This number confirms that people aren’t just looking for information—they are looking for clarity and reassurance.
The MaRu project is a prime example of the potential found in the synergy between the public and the private sector. The key to the project’s success was the close and trusting collaboration with MaRu’s leadership, characterized by open communication and the courage to test innovative solutions.
This successful pilot laid a strong foundation for continued partnership, and we are already working with MaRu on a new solution set to go live by the end of this year.
While the current solution answers questions based on general guidelines and documentation, the client’s vision is to move toward real-time data queries. The upcoming development will allow the chatbot to provide answers based on specific building data. In the future, users will be able to ask questions like “How big is my cadastre unit?” or “What heating system is registered for my building?” and receive an instant, data-driven response.
The nomination for “Innovation Project of the Year 2025” is a huge recognition for the entire team. Thank you to the Digital Construction Cluster for noticing us, and congratulations to KOKO Architects on the win!
Do you feel your customer support needs extra power?
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